If you need to contact us
Writing “Error reporting”, “Privacy” or “Collaboration” in the subject line will help us understand the message faster.
What can you write about?
Product support
Questions about creating an event, table setting, adding guests, choosing sides, or PDF output.
Technical error
Buttons not working, overflow, save issue, mobile view or browser incompatibility.
Privacy
Requests regarding local storage, advertising preferences, cookies and applicable data protection rights.
Collaboration
Enquiries about partnerships with event organisers, wedding venues and content creators.
How to prepare a good bug report?
Do not attach your guest list, phone numbers or other private personal data to an email. Reproduce the issue using sample names if needed.
- Tell us which device and browser you use.
- Tell us which screen the issue appeared on and what you did immediately beforehand.
- Describe the result you expected and the result you saw separately.
- If possible, include a screenshot with no personal data.
- If the problem does not occur on every try, specify the recurrence frequency.
Common support questions
Will my plan appear on another device?
It does not appear automatically. Press Share in the editor and open the link on your other device. The link contains the plan as it was when created; devices are not synchronised automatically.
What should I send if there are errors in the PDF output?
Include your browser, device type, event and table type and, if possible, a screenshot without personal data.
How do I change my privacy preferences?
Use “Privacy preferences” at the bottom of the page. You do not need to clear site data just to change your advertising preference; doing so would also delete your plan.
Can you delete my plan data?
Since your plan is not kept in the server account in the current version, we cannot access this data. To remove the plan, you can clear your browser's Düğün Masam site data.